How Can We Help?
Owned and operated by The Pacific Garage, we welcome your questions about our products, orders, or garage upgrades.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by an estimated transit time of 5 to 8 business days. Once your order ships, you will receive a tracking number by email so you can follow its progress.
How can I track my order?
After your order ships, we send a confirmation email with a tracking number and carrier link. You can also check your order status by logging into your account on our site.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis.
How do I choose the right biometric safe for my garage?
Consider what you plan to store, such as firearms, valuables, or important documents, and match that to the safe's interior dimensions and fire rating. Our product descriptions include capacity details and fingerprint scanner specs to help you compare models.
Are your smart locks compatible with most standard door preps?
Most of our smart locks are designed to fit standard residential and commercial door preparations. Check each product listing for specific compatibility notes, including door thickness requirements and deadbolt cutout sizes.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Responses
We aim to answer every email within one business day so your project stays on track.
Secure Shopping
Your personal and payment information is protected by industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum required.
30-Day Returns
Not the right fit for your garage setup? Return eligible items within 30 days per our Return Policy.
